Shipping and Returns

Shipping

Take advantage of our FREE SHIPPING. Please see below.

Otherwise we provide the lowest rates possible through Canada Post and rates vary depending on distance and weight. 

Canada wide Delivery Options

  • FREE Shipping on purchases over $75 (before taxes)
  • Canada Post Expedited Parcel (1 to 7 business days)
  • Canada Post Xpresspost (1 to 3 business days)
  • Canada Post Priority (1 to 3 business days)

USA Delivery Options

  • $20 Flat Rate Shipping on purchases over $75
  • Canada Post Small Packet USA Air (5 to 8 business days)
  • Canada Post Tracked Packet USA (4 to 7 business days)
  • Canada Post Expedited Parcel USA (4 to 7 business days)
  • Canada Post Xpresspost USA (2 to 3 business days)
International Delivery Options
  • $40 Flat Rate Shipping on purchases over $75
  • Canada Post Small Packet International Surface (28 to 84 business days)
  • Canada Post Small Packet International Air (6 to 10 business days)
  • Canada Post International Parcel Surface (28 to 84 business days)

Local Pickup

If you’re in Montreal you can certainly come by our office and pick up your order in person free of charge. Our address is #471 - 4020 RUE SAINT-AMBROISE Montreal Quebec CA H4C2C7 and you’ll have to be sure to mark it as local pickup at check-out.

Returns

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags still on the product.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To return your product, you should mail your product to: 4020 rue Saint-Ambroise Montreal Quebec CA H4C 2C7

You will be responsible for paying for your own shipping costs for returning your item unless the item received is damaged or shipped in error. Shipping costs are non-refundable. Of course if you qualified for free shipping this is not applicable. If you receive a refund on your purchase, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 15 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@shopsaintstreet.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopsaintstreet.com and send your item to: 4020 rue Saint-Ambroise Montreal Quebec CA H4C 2C7.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.